Strategic Customer Success Manager
Core
Strategic partner for Canva Enterprise customers in North America, driving adoption, engagement, and revenue growth post-sale.
Role type
Senior IC Strategic Customer Success Manager
Builds
Canva Enterprise AI platform with design and productivity tools
Domain
B2B SaaS / Design & Productivity
Required skills
Enterprise B2B SaaS post-sale experience, revenue growth strategy, data analytics, consultative selling, cross-functional leadership, executive relationship management
Preferred skills
None stated
Technologies
None stated
Responsibilities
Lead post-sale relationship including onboarding, training, adoption, and advocacy; Identify upsell and cross-sell opportunities; Own renewal execution and expansion strategy; Diagnose account risks and mobilize internal resources; Partner cross-functionally to influence product roadmap
Seniority
Senior, hands-on IC
