Customer Service Representative - Australia
Core
Support B2B customers and end consumers in the Australian market by managing inquiries, orders, returns, claims, complaints, and technical product-related questions.
Role type
Customer Service Representative
Builds
Seamless customer journey experience for Thule brand products
Domain
Retail / Outdoor Sports Equipment
Deliverable
client delivery
Required skills
B2B customer service experience, ERP systems proficiency, Salesforce or similar CRM tools, problem-solving, data accuracy, KPI monitoring (via careerplan.io/jobs/5ed59503-386d-498e-9219-44eeb74b131e-customer-service-representative-australia-at-thule-group)
Preferred skills
University studies in business/marketing, proactive communication, adaptability, continuous improvement mindset
Technologies
ERP systems, Salesforce
Responsibilities
Manage customer service and consumer service interactions including inquiries, orders, returns, claims, complaints, and technical questions; Maintain accurate customer and order data and monitor KPIs; Build strong relationships through proactive communication and product expertise
Seniority
Individual Contributor