Mitarbeiter Kundenservice (m/w/d)
Core
Central contact for international support team handling complex customer inquiries, technical troubleshooting, and order fulfillment for outdoor design products in the DACH region.
Role type
Senior Customer Support Specialist (Technical)
Builds
Customer support interactions and resolved technical/product issues for outdoor design brand
Domain
E-commerce / Outdoor Design
Deliverable
client delivery
Required skills
Empathic communication, technical troubleshooting, end-to-end case management, process optimization, multichannel support, documentation
Preferred skills
Experience in fast-growing e-commerce, knowledge of Zendesk and Shopify, ability to work with image/video materials
Technologies
Zendesk, Shopify
Responsibilities
Handle complex customer inquiries via phone, email, and chat; diagnose and resolve technical product issues; manage end-to-end order and delivery topics including returns and claims; collaborate with logistics and sales teams; optimize support processes and maintain help desk resources
