Customer Service Agent
Hybrid · Australia
Core
Deliver exceptional customer experiences and resolve enquiries for PERGOLUX, a premium outdoor-living brand specializing in Scandinavian-inspired pergolas and accessories.
Role type
Customer Service Agent
Builds
Seamless customer experiences across multiple channels
Domain
Outdoor living / Home improvement retail
Deliverable
client delivery
Required skills
Empathy, professional phone communication, conflict resolution, multitasking, cross-functional collaboration
Responsibilities
Handle customer enquiries with empathy and professionalism, manage competing priorities in a fast-paced environment, collaborate with cross-functional teams to ensure seamless experiences