Field Service Manager
Core
Lead a team of site and field technicians to ensure operational excellence of the technical service team while actively pursuing new business and managing customer relations.
Role type
Field Service Manager
Builds
Technical service operations and business partnerships for Materials Handling equipment
Domain
Materials Handling / Capital Equipment
Deliverable
client delivery
Required skills
team leadership, new business development, customer relationship management, performance monitoring, work allocation, labor productivity management, continuous improvement, negotiation, verbal and written communication
Preferred skills
tertiary qualifications in business or related fields
Responsibilities
Lead and develop a team of field technicians, pursue new business opportunities, manage customer relations and retention, monitor technician performance against KPIs, allocate work to meet customer requirements, identify and implement performance improvements
Seniority
Manager, hands-on leadership