Senior Account Director
Core
Lead a high-profile CRM and CX portfolio for one of Australia's largest brands, acting as a trusted strategic advisor to senior stakeholders.
Role type
Senior Account Director (Agency)
Builds
Integrated campaigns, customer experience programs, and lifecycle marketing initiatives for major Australian brands.
Domain
Marketing Agency / CRM / Customer Experience
Deliverable
client delivery
Required skills
Strategic thinking, commercial acumen, CRM expertise, stakeholder management, team leadership, cross-functional collaboration, budget and profitability management, growth strategy
Preferred skills
Experience with Salesforce Marketing Cloud, familiarity with Jira and Confluence
Responsibilities
Lead senior client relationships and act as a strategic advisor; Provide guidance on CRM, CX, lifecycle marketing, and personalization; Oversee planning and delivery of integrated campaigns; Partner with strategy, creative, data, and media teams; Lead and mentor the account service team; Drive account performance by managing scope, timelines, and budgets; Identify opportunities to expand client partnerships; Champion creative excellence; Use data and insights to optimize outcomes.
Seniority
Senior, hands-on IC with team leadership