Customer Success Partner (EMEA)
Core
Strategic advisor to enterprise customers driving adoption and value realization of CreatorIQ's influencer marketing platform.
Role type
Senior Customer Success Partner (Enterprise)
Builds
CreatorIQ platform adoption and long-term customer success for enterprise brands and agencies
Domain
Influencer marketing / Creator economy / SaaS
Required skills
Strategic account management, Influencer marketing strategy, Cross-functional collaboration, Data-driven storytelling, Portfolio management, Stakeholder engagement
Preferred skills
Experience in SaaS or agency environments, Proficiency with CRM and productivity tools
Technologies
Salesforce, Google Workspace, Zoom, Slack, Notion, Jira
Responsibilities
Align platform capabilities with customer business goals, Build multi-threaded relationships across customer organizations, Drive platform adoption and identify growth opportunities, Own customer health and retention metrics, Lead strategic engagements including business reviews and roadmap discussions, Partner cross-functionally with Sales, Product, and Support teams
Seniority
Senior, hands-on IC