Client Success Director
Core
Strategic Client Success Director owning end-to-end relationships with largest advertisers/agencies, focusing on Retail Media, Paid Search, and Paid Social.
Role type
Senior IC Client Success Director
Builds
Strategic account growth, value realization, and retention for enterprise advertisers
Domain
Digital Marketing / Performance Media / Retail Media
Required skills
Executive relationship management, Digital marketing strategy, Performance media landscape knowledge, Account strategy ownership, Commercial acumen, CRM management, AI tool fluency
Preferred skills
MBA, Amazon/Google/Meta certifications, Experience with Skai or comparable platforms
Technologies
AI tools, CRM systems (via careerplan.io/jobs/22-00A-4E-270-client-success-director-at-skai)
Responsibilities
Own customer journey end-to-end including business strategy and risk management, Lead Quarterly Business Reviews with quantified outcomes, Maintain multi-threaded relationship maps with executive sponsors, Drive joint account planning for growth opportunities, Act as escalation point for complex cross-product issues, Ensure in-person visits have clear purpose and documented outcomes
Seniority
Senior, hands-on IC