Business Assurance Officer
Core
Supporting a strong risk and quality culture across the Trustee & Wealth Services business by driving quality assurance activities, identifying improvement opportunities, and strengthening operational performance.
Role type
Business Assurance Officer (Quality Assurance & Compliance)
Builds
Operational controls, quality frameworks, and governance processes for wealth management services
Domain
Financial Services / Trustee & Wealth Management
Deliverable
dashboards & analysis
Required skills
Quality assurance program management, control effectiveness testing, incident and complaint monitoring, regulatory knowledge, analytical skills, process improvement, policy development
Preferred skills
Experience in financial services risk, compliance, governance, or audit
Technologies
N/A
Responsibilities
Managing and supporting the TWS Quality Assurance Program and annual QA Plan, conducting quality reviews and thematic reviews, monitoring incidents and audit findings, assisting with remediation activities, preparing reporting for management committees, supporting risk and compliance activities, collaborating with Enterprise Risk and Internal Audit, contributing to process improvement initiatives, supporting the development of policies and quality frameworks
Seniority
Mid-level, hands-on IC
