Officer, CPR Oversight and QA ( UAE National )
Core
Support independent oversight and quality assurance across Customer Engagement by conducting structured reviews, maintaining regulatory evidence, and validating customer protection activities.
Role type
Compliance and Quality Assurance Officer
Builds
Audit-ready evidence of regulatory implementation and control performance (via careerplan.io/jobs/14-007-31-376-officer-cpr-oversight-and-qa-uae-national-at-cbd)
Domain
Banking / Financial Services / Regulatory Compliance
Deliverable
dashboards & analysis
Required skills
Regulatory monitoring, QA reviews, complaint validation, root-cause analysis, audit support, stakeholder coordination, process improvement, reporting, risk assessment
Preferred skills
Professional certification in QA/compliance/risk, experience with complaint management systems, CRM proficiency
Technologies
Microsoft Excel, PowerPoint, Word, complaint-management systems, CRM, risk systems
Responsibilities
Maintain CPR obligations register and control matrix, execute risk-based QA reviews on complaint files, validate complaint classification and reporting accuracy, coordinate evidence for audits and inspections, analyze QA results to identify training needs, support management reporting and governance forums
Seniority
Junior, hands-on IC