Outcome Testing and Controls Assurance Officer
Core
Deliver independent, evidence-based assurance on customer outcomes and control effectiveness in line with FCA Consumer Duty and Risk Management Framework.
Role type
Second-line assurance officer (outcomes testing and controls)
Builds
Independent testing reports, action plans, and control ratings for Allica Bank's customer-facing journeys
Domain
Financial services / Fintech / Regulatory compliance (FCA Consumer Duty)
Required skills
Outcome-based testing, Secondary controls testing, Root cause analysis, Stakeholder engagement, Action plan management, Regulatory knowledge (FCA Consumer Duty), Risk assessment, Data analysis, Process improvement, Independent auditing
Preferred skills
Financial services experience, Quality assurance, 1st/2nd line risk work, Vulnerable customer treatment assessment
Technologies
RiskSmart
Responsibilities
Conduct outcome-based testing across customer journeys to assess consistency with Consumer Duty obligations; Review customer cases and operational activity to identify potential harm or process weaknesses; Assess process execution and customer experience for clarity and barriers; Communicate testing results clearly to stakeholders; Agree and track action plans to remediate poor outcomes; Deliver secondary controls testing to obtain control ratings; Update RiskSmart with test results and action plans; Engage with Risk Business Partners on testing outputs; Escalate significant risks or thematic concerns; Contribute to continuous improvement of testing methodologies and reporting. (via careerplan.io/jobs/6cb6a13e-9873-4055-be79-fd3f1f450db0-outcome-testing-and-controls-assurance-officer-at-allica-bank)
Seniority
Mid-level, hands-on IC