Senior Customer Success Manager - West Coast
Core
Own strategic relationships with large enterprise customers to ensure value from advanced cybersecurity solutions.
Role type
Senior Customer Success Manager
Builds
Customer success strategies, adoption, retention, and revenue growth for enterprise accounts
Domain
Cybersecurity / SaaS
Deliverable
client delivery
Required skills
Strategic relationship management, enterprise account leadership, product adoption driving, escalation management, business review leadership, account expansion, cross-functional collaboration, data-driven insights, executive presence
Preferred skills
Cybersecurity domain experience, SaaS environment experience
Technologies
Advanced AI-driven cybersecurity platforms
Responsibilities
Serve as primary business owner for assigned enterprise accounts; Build trusted relationships with senior stakeholders; Lead overall success of major accounts; Act as strategic advisor translating challenges into success plans; Drive product adoption and value realization; Monitor customer health and identify risks/growth; Manage critical escalations; Lead structured business reviews; Identify account expansion opportunities; Represent customer voice internally; Drive revenue retention; Generate customer advocacy
Seniority
Senior, hands-on IC