Senior Customer Success Manager
Core
Partner with enterprise customers to drive successful outcomes, manage end-to-end delivery lifecycles, and act as a trusted advisor for telecommunications and collaboration solutions.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer success initiatives, delivery projects, and long-term strategic partnerships
Domain
Telecommunications / Enterprise Collaboration
Deliverable
client delivery
Required skills
Strategic thinking, stakeholder management, project sequencing, risk management, workshop facilitation, KPI monitoring, documentation standards
Preferred skills
Telecommunications industry practices (Number Portability, NBN, Fibre, Ethernet), workforce management, IT operational management
Responsibilities
Build trusted advisor relationships with senior leaders, coordinate cross-functional onboarding and implementation, manage project milestones and dependencies, facilitate governance forums and stakeholder meetings, drive continuous improvement in customer experience, translate business needs into successful outcomes
Seniority
Senior, hands-on IC