Renewals Specialist - Remote (US East Coast)
Core
Own and help build a scalable renewal motion for the Scaled Customer Success segment, managing end-to-end commercial renewals for a high-volume portfolio of Enterprise customers (€20k–50k ARR) to protect revenue and ensure contracts reach a signed outcome.
Role type
Senior IC Renewals Specialist (B2B SaaS)
Builds
Scalable renewal processes, operating rhythms, and automation for the Scaled Customer Success segment
Domain
B2B SaaS, Customer Success, Revenue Retention
Required skills
B2B SaaS renewals experience, high-volume portfolio management, commercial negotiation, operational rigor, high-growth startup experience, builder mindset, automation mindset
Preferred skills
Scaled Customer Success experience, exposure to mature renewals functions, CRM/CS tooling experience (Salesforce, Gainsight), n8n experience (via careerplan.io/jobs/5bd16c97-aaa4-499b-81a4-9599852fe6e9-renewals-specialist-remote-us-east-coast-at-n8n)
Technologies
n8n, Salesforce, Gainsight, CRM systems
Responsibilities
Own renewals end-to-end including quotes, negotiations, procurement, and contract processing; manage a high-volume renewal pipeline (~60 per quarter); partner with CSMs on renewal risk and customer health; maintain accurate forecasts and CRM hygiene; build scalable renewal workflows and automation; navigate cross-functional blockers with Finance, Legal, and Sales
Seniority
First hire for the segment, high ownership, hands-on execution with process building