Customer Success Manager - Technical Account Management
Core
Manage a portfolio of commercial B2B SaaS customers to drive adoption, loyalty, and renewals for an AI procurement platform.
Role type
Senior Customer Success Manager (Technical Account Management)
Builds
Customer adoption, retention, and value realization for enterprise procurement workflows
Domain
B2B SaaS / Enterprise Procurement
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer success management, account management, strategic consulting, implementation management, project management, business process optimization, stakeholder management, data-driven adoption analysis, product partnership
Preferred skills
Procurement experience, ERP/HRIS/CLM/GRC tool familiarity, payments software experience, SaaS workflow management (low-code/no-code), CFO/AP/AR relationship management
Technologies
Netsuite, Coupa, Workday, JIRA, ServiceNow
Responsibilities
Define customer business outcomes and partner to deliver them continuously; Act as a trusted procurement advisor to educate customers on platform and best practices; Identify and build relationships with key stakeholders across Procurement, Finance, Legal, IT/Security, and Compliance; Maintain high customer engagement and satisfaction focusing on adoption and loyalty; Manage customer health using data-driven adoption metrics; Partner with product and engineering to translate business needs into solutions; Train customers to become product specialists; Partner with Sales to manage renewals and achieve target NRR; Continuously improve Customer Success assets and processes.
Seniority
Senior, hands-on IC
