Customer Success Manager Sênior
Core
Senior Customer Success Manager responsible for post-sales client relationships, retention, and identifying upsell opportunities in cloud and AI services.
Role type
Senior Customer Success Manager (B2B Technology)
Builds
Production ML models | product features
Domain
Technology, Cloud Services, AI (GenAI, Agentic AI), Cybersecurity
Deliverable
production ML models
Required skills
Customer Success management, Stakeholder management (C-Level), Account retention, Health score management, CRM management, NPS/CSAT/CES research, Project coordination, Cloud basics
Preferred skills
PMP, CAPM, ITIL 4, AWS Partner Central, AWS Cloud Practitioner, MSP experience, Jira, Gainsight, Power BI, English (intermediate)
Technologies
AWS, CRM, Jira, Gainsight, Totango, Power BI, Looker Studio, Excel, Google Sheets
Responsibilities
Act as primary post-sales contact; Conduct regular client consultations; Monitor project transition to managed services; Manage account health scores and recovery plans; Lead NPS/CSAT/CES surveys and action plans; Identify upsell opportunities in Data, GenAI, and Cybersecurity; Coordinate technical teams for client issues; Mentor junior analysts.
Seniority
Senior, hands-on IC
