Customer Success Executive
Core
Own post-sales outcomes (implementation, adoption, value realization) for large enterprise accounts in India, building trusted relationships with C-suite stakeholders to drive renewals and expansion.
Role type
Senior Customer Success Executive (Enterprise Accounts)
Builds
Customer value realization and platform adoption for ServiceNow enterprise clients
Domain
IT Service Management (ITSM) / Enterprise Software
Required skills
Executive relationship management, post-sales lifecycle ownership, business fluency, strategic roadmap translation, co-delivery coordination, discovery-based consulting, change management, value storytelling, AI/agentic capabilities knowledge, renewal and expansion strategy
Preferred skills
None stated
Technologies
ServiceNow, AI, agentic capabilities
Responsibilities
Develop and nurture executive relationships with CIOs, CFOs, and CHROs; Own the customer's post-sales journey end to end; Translate customer goals into platform roadmaps; Set and track success metrics; Coordinate co-delivery models with partners; Drive organizational change efforts; Champion best practices and AI capabilities; Deliver customer satisfaction leading to renewals and expansion
Seniority
Senior, hands-on IC