Customer Success Manager
Core
Drive customer retention, satisfaction, and revenue expansion for enterprise clients using an AI revenue execution platform.
Role type
Senior Customer Success Manager (Post-Sales)
Builds
Customer success plans, strategic business reviews, and value realization for global enterprise accounts.
Domain
SaaS / Go-To-Market Performance / Enterprise Software
Required skills
Customer relationship management, data analysis, risk mitigation, stakeholder engagement, account strategy, upsell/cross-sell, project management, technical communication, executive presentation, business acumen
Preferred skills
Consulting background, enterprise software experience, multi-threading, ambiguity tolerance, product evangelism
Technologies
Seismic platform, CRM tools, data analytics tools
Responsibilities
Analyze customer usage data to identify trends and risks; Develop actionable insights to inform strategic decisions; Proactively identify and mitigate customer risks; Enable customers to realize full platform value; Multi-thread with stakeholders across Sales, Marketing, IT, and Finance; Collaborate on account strategy and execution; Identify expansion and upsell opportunities; Position add-on services to maximize ROI; Coordinate internal teams for customer maturity discussions.
Seniority
Senior, hands-on IC