SERVICE DELIVERY MANAGER (M/W/D) Arbeitsort: DORTMUND
Core
Single Point of Contact responsible for building and maintaining client relationships, coordinating delivery teams and external partners, and ensuring contractual service execution.
Role type
Senior Service Delivery Manager
Builds
Managed Service offerings and IT service delivery
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
IT Service Management, Service Delivery, Process Management (ITIL), Project Management, Analytical thinking, Change Request management, Escalation management, Sales support
Preferred skills
Internet technologies, Business operations
Technologies
MS Office, Jira, Confluence
Responsibilities
Coordinate delivery team and external partners; Monitor SLAs and quality; Manage change requests; Create performance reports; Handle escalations; Optimize processes; Support sales activities; Plan and manage projects
Seniority
Senior, hands-on IC