Senior Customer Success Manager
Core
Act as the central point of contact for enterprise clients to drive product adoption, ensure customer health, and align on strategic roadmaps within the digital marketing and media space.
Role type
Senior Customer Success Manager (Enterprise SaaS)
Builds
Customer success plans, adoption strategies, and internal feedback loops for digital maturity
Domain
Technology, SaaS, Digital Marketing, Digital Media
Deliverable
client delivery
Required skills
Account management, Program management, Executive stakeholder management, Data-driven insights, Strategic planning, Risk management, Industry trend analysis
Preferred skills
Master's degree, Management consulting experience, C-level advisory experience
Technologies
Data platforms, Content management systems, Customer journey tools
Responsibilities
Define measurable success plans and track customer health metrics, Network within accounts to execute client strategy and roadmap, Drive product adoption using data insights, Identify customer risks and activate recovery plans, Act as the internal voice of the customer to share use cases and process improvements, Champion innovation by sharing industry trends to advance client digital maturity