Director/Senior Director Customer Success APAC SG Posted a day ago
Core
Regional leader accountable for driving customer success outcomes, strategy execution, and team alignment across the Asia-Pacific region for a data analytics platform.
Role type
Senior Director, Customer Success Organization (CSO)
Builds
Regional CSO strategy, unified team culture, and customer value realization programs across 10+ countries.
Domain
B2B SaaS / Data Analytics / Enterprise Software
Deliverable
production ML models
Required skills
Strategic leadership, matrixed organization management, commercial negotiation, cross-functional alignment, executive presence, regional market expansion
Preferred skills
Deep cultural understanding of Japan, fluency in Japanese/Mandarin/Korean
Technologies
Qlik Sense, Qlik GeoAnalytics, Qlik NPrinting
Responsibilities
Lead and align a matrixed organization of CSO personnel (CSM, CSE, Support, Services) across multiple teams and countries. Engage directly in customer negotiations and executive-level discussions to support deal strategy and risk mitigation. Define and execute CSO plans tailored to APAC customer needs to increase adoption and long-term value. Represent CSO in high-level customer escalations and drive resolution strategies.
Seniority
Senior Director, Regional Leadership
