Reservation Internship
Core
Support the daily tasks of the Revenue team by managing new bookings, modifications, and cancellations while ensuring accurate data entry and guest preference tracking.
Role type
Reservation Intern
Builds
Booking confirmations, vouchers, and rooming lists for guests and groups
Domain
Hospitality / Revenue Management
Deliverable
product features
Required skills
Property Management Systems (PMS), booking engines, channel managers, data entry, guest preference management, real-time availability verification, rate application, cross-team communication
Preferred skills
Experience with group/tour operator management, knowledge of revenue pricing segments
Responsibilities
Receive and manage new bookings, modifications, and cancellations; Input booking details into the Property Management System; Draft and send confirmation emails, vouchers, and cancellation policies; Record and follow up on specific guest preferences; Verify real-time availability and apply appropriate rates; Share relevant information with front office and housekeeping; Assist in managing room blocks and rooming lists for groups.