Hotelfachmann/-frau - Customer Support (w/m/d)
Core
Junior Customer Support Agent handling customer inquiries, bookings, modifications, and cancellations for hotel-related travel services via phone, email, and chat.
Role type
Junior Customer Support Agent (Travel/Hotel)
Builds
End-to-end business travel booking and management platform
Domain
Travel technology / B2B corporate travel
Deliverable
client delivery
Required skills
Customer service, booking management, communication, problem-solving, self-management, stress resistance, project support
Preferred skills
Hotel industry experience, B2B/B2C customer service experience, technical affinity, project management tools
Technologies
Zendesk, Slack, Notion
Responsibilities
Answer customer questions and resolve issues regarding hotel bookings, process new/rebook/cancel reservations, manage group travel and add-ons, perform back-office tasks, collaborate with support team, contribute to process optimization projects
Seniority
Junior, hands-on IC