Junior Customer Support Agent - Hotel (w/m/d)
Core
Junior Customer Support Agent handling customer inquiries, bookings, modifications, and cancellations for hotel-related travel services via phone, email, and chat.
Role type
Junior Customer Support Agent (B2B/B2C)
Builds
Hotel booking services and travel management solutions
Domain
Travel & Hospitality
Deliverable
client delivery
Required skills
Hotel industry experience, B2B/B2C customer service, booking management, group travel booking, back-office tasks, project support, stress resistance, self-management, clear communication, problem-solving
Preferred skills
Zendesk, Slack, Notion, project management tools
Technologies
Zendesk, Slack, Notion
Responsibilities
Answer customer questions and resolve issues regarding hotel bookings, handle new/rebooking/modification/cancellation requests, book group trips and add-on services, perform back-office tasks, support process optimization projects
Seniority
Junior, 2+ years hotel experience + 1 year customer service