Job
Core
Manage hotel reservations across multiple channels, optimize room revenue and occupancy, and deliver high-standard guest service.
Role type
Reservations Officer
Builds
Reservation bookings, occupancy forecasts, and revenue optimization for hotel guests
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Reservation management, upselling and upgrades, stakeholder coordination, customer service, forecasting, system administration, numerical skills, administrative skills, problem-solving
Preferred skills
Additional languages, Bachelor's degree in hotel management/hospitality
Technologies
Hotel reservations systems, Microsoft Office
Responsibilities
Manage reservation enquiries and bookings via telephone, email, and other channels; maximize room revenue through sales techniques and promotions; coordinate with travel agents and internal departments; deliver exceptional customer service; support reservations planning and commercial performance.
Seniority
Individual Contributor