Reservation Agent / Zentralreservierung (m/w/d)
Core
Managing reservations, room assignments, and guest correspondence across multiple hotels to maximize guest satisfaction and minimize reservation costs.
Role type
Reservation Agent
Builds
Individual and group reservations, room assignments, and billing processes for a chain of hotels
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Reservation management, Front Office operations, Telephone sales, Guest correspondence, Billing control, Stornations and refunds processing, Digital check-in/out support
Preferred skills
Additional foreign languages
Technologies
Booking portals, E-mail systems
Responsibilities
Accepting reservations and creating offers for individual and group bookings, Verifying arrivals and departures and managing room assignments, Coordinating and monitoring all reservation processes, Controlling billing processes and handling cancellations, no-shows, refunds, and virtual credit cards, Managing general telephone calls and guest correspondence via email or booking portals, Supporting guests with digital check-in and check-out processes, Collaborating with hotel managers and all operational departments at locations