Business Process Analyst – Global Infrastructure Asset Management & Reporting
Core
Build and maintain Power BI dashboards and ServiceNow reports to track global IT asset lifecycle status, retirement progress, and data quality; drive process improvements to reduce manual rework and improve operational performance.
Role type
Business Process Analyst (IT Asset Management)
Builds
Automated reporting dashboards and optimized asset lifecycle workflows
Domain
Information Technology / IT Infrastructure / Asset Management
Deliverable
dashboards & analysis
Required skills
Power BI, DAX, SQL, ServiceNow, Data Analysis, Process Mapping, Stakeholder Management
Preferred skills
ServiceNow Hardware Asset Management (HAM) Pro, IT Asset Management (ITAM)
Technologies
Power BI, ServiceNow, SharePoint, DAX
Responsibilities
Design and maintain advanced Power BI dashboards for asset lifecycle metrics; investigate and resolve data-quality issues in ServiceNow; map current asset lifecycle processes and identify bottlenecks; collaborate with global teams to drive process improvements and adoption; support the transition to ServiceNow HAM Pro.
Seniority
Mid-level, hands-on IC
