Manager, Enterprise Quality
Core
Thought partner identifying issues and recommending best practices for business process improvements, leading functional projects, and analyzing business trends.
Role type
Manager, Enterprise Quality
Builds
Streamlined workflows and improved efficiency across various departments
Domain
Payments / Operations
Deliverable
product features
Required skills
Process management, Business analysis, Incident data analysis, KPI definition, Process improvement, Team leadership
Preferred skills
None stated
Technologies
Incident management tools
Responsibilities
Design and maintain processes for responding to customer impacts, Identify issues within business processes and recommend best practices, Find themes in incident data and provide insights, Maintain incident process documentation and training content, Evaluate incident management tools for compliance, Define KPIs and implement measurement frameworks, Drive implementation of process improvement initiatives, Provide guidance to junior team members
Seniority
Manager, hands-on leadership
