Team Leader Field Service Engineers
Core
Lead and develop a team of Field Service Engineers to grow the local service business, strengthen service operations, and drive service growth through leadership, customer engagement, and business development.
Role type
Senior leadership role for Field Service Engineering team
Builds
Country service business, service agreements, maintenance, upgrades, and service offerings
Domain
Industrial services / Field Service Engineering
Deliverable
client delivery
Required skills
Team leadership, business development, customer relationship management, revenue and cost analysis, commercial authority, change management, data analysis, CRM utilization
Preferred skills
Coaching and mentoring, stakeholder coordination, strategic planning
Responsibilities
Build and deliver a country service plan, drive opportunities for service agreements and maintenance, review revenue and costs, maintain contact with priority customers, coordinate with sales and support colleagues, take ownership of service escalations, coach and support engineers, balance service commitments with customer visits, use service data to track actions and improve delivery, lead change initiatives
Seniority
Senior, hands-on IC with leadership responsibilities