Senior Account Manager (Managed Resources)
Core
Primary bridge between customers, deployed resources, and internal stakeholders to ensure effective resource deployment and service commitments.
Role type
Senior Account Manager (Managed Resources)
Builds
Seamless managed resource experience for enterprise customers
Domain
IT Staffing / Managed Services
Deliverable
client delivery
Required skills
Account management, People management, Resource lifecycle coordination, Stakeholder management, Contract awareness, KPI tracking, Risk management, Cross-functional collaboration
Preferred skills
Experience with enterprise customers, Performance management, Commercial acumen
Responsibilities
Serve as primary point of contact for assigned customer accounts, Conduct regular service reviews and account meetings, Coordinate end-to-end lifecycle of managed resources, Provide day-to-day guidance and people management to assigned employees, Establish and track service KPIs and resource performance metrics, Identify service delivery risks and develop mitigation plans
Seniority
Senior, hands-on IC