Client Success Manager
Core
Ensure successful delivery, adoption, and long-term impact of a mental health benefits platform for key strategic and large enterprise accounts.
Role type
Senior Enterprise Client Success Manager (Consultative)
Builds
End-to-end client journey including implementation, program design, engagement strategy, reporting, renewals, and expansion.
Domain
Mental health benefits / HR technology / Enterprise SaaS
Deliverable
client delivery
Required skills
Strategic thinking, client relationship management, project management, data analysis, cross-functional collaboration, program design, stakeholder management, renewal negotiation, upsell/cross-sell identification.
Preferred skills
Mental health benefits industry experience, healthcare or HR domain knowledge, change management experience.
Technologies
Mental health benefits platform, reporting tools, engagement analytics.
Responsibilities
Serve as primary point of contact for strategic enterprise accounts; develop and execute customized mental health program strategies; conduct regular client check-ins and present QBRs; analyze engagement and outcome data to demonstrate value; coordinate cross-functional teams for delivery; manage renewals and identify expansion opportunities.
Seniority
Senior, hands-on IC
