People Solutions Advisor Team Lead (Poland)
Core
Manager-of-managers leadership for the People Solutions Advisor service, accountable for collective service outcomes across clusters of 12–20 Advisors.
Role type
Senior HR Service Delivery Team Lead
Builds
Tier 1 human support and employee lifecycle delivery
Domain
Human Resources / Global Capability Centre
Required skills
Manager-of-managers leadership, workforce planning, service continuity, employee lifecycle operations, multi-channel case management, performance coaching, succession planning, stakeholder management, digital transformation partnership, data governance
Preferred skills
Experience with HR Digital Partners, AI-assisted content review, cross-cluster decision making
Technologies
Workday, ServiceNow, SAP
Responsibilities
Lead and coach Cluster Leads for service outcomes and delivery standards; Develop cross-cluster workforce and capacity plans; Own collective Advisor service performance against KPIs and SLAs; Oversee consistent lifecycle execution across hiring, onboarding, and offboarding; Partner with HR Digital teams to improve Tier 0 front door and automation; Represent the Advisor service with People Experience Partners and specialist teams.
Seniority
Senior, hands-on IC with manager-of-managers scope
