Projektmanager Customer Success (m/w/d)
Core
Build and scale Customer Success management, acting as a central contact for existing clients throughout the product lifecycle to drive adoption and satisfaction.
Role type
Senior Customer Success Project Manager
Builds
Customer success processes, onboarding, and product adoption strategies for existing clients
Domain
Energy market (EEG, EnWG) + SaaS/Software
Required skills
Project management, Customer Success, Account Management, Consulting, Agile methods (Scrum), Regulatory knowledge (EEG, EnWG), Technical/Scientific degree
Preferred skills
PMP/PRINCE2/IPMA certification, Experience with large complex software development projects
Technologies
MS Project, Jira
Responsibilities
Coordinate internal and external workflows for project implementation, Develop and implement strategies for customer conversations and growth, Identify and implement opportunities to expand product usage, Manage customer success development for existing clients, Support customers in solving challenges and achieving goals, Create offers and independently acquire standardized follow-up orders, Analyze and continuously optimize the customer journey, Develop and maintain relevant KPIs for customer success
Seniority
Senior, hands-on IC