Team Lead Partner Success (m/w/d) 100%
Core
Lead and coach a Partner Success team to manage the entire partner lifecycle (onboarding to offboarding), establish processes, and drive partner engagement and loyalty for a SaaS accounting product.
Role type
Senior Team Lead, Customer Success
Builds
Partner engagement programs, training formats, and operational processes for SaaS partners
Domain
SaaS / FinTech / Accounting
Required skills
Team leadership and coaching, Customer Success management, Process design and implementation, KPI monitoring and analysis, Cross-functional collaboration, Strategic planning
Preferred skills
SaaS or FinTech experience, Sales or Account Management background, Training and presentation skills, Multilingual communication (German, English, French/Italian)
Technologies
bexio (SaaS accounting platform)
Responsibilities
Lead and coach the Partner Success team, define and execute the partner journey phases, establish clear processes and roles, collaborate with Sales and Product teams, design and deliver training programs, monitor partner activity and KPIs
Seniority
Senior, hands-on IC
