Pre-Sales Technical Support
Core
Pre-sales cybersecurity specialist who translates complex technical concepts into clear messages for business and technical stakeholders to support customer understanding of proposed solutions.
Role type
Pre-sales technical support engineer (cybersecurity)
Builds
Cybersecurity solutions, Proof of Concepts (PoC), and pilot projects
Domain
Cybersecurity, IT infrastructure, Cloud, On-Premise
Required skills
Technical communication, solution design, IT infrastructure integration, cloud and on-premise systems, technical documentation, stakeholder management
Preferred skills
None stated
Technologies
Cybersecurity solutions, Cloud, On-Premise systems, third-party systems
Responsibilities
Provide technical support to the Sales team during the pre-sales phase of cybersecurity solutions, analyze customer needs and identify suitable solutions for their IT context, design and execute demos, PoCs, and pilot projects, evaluate integration of solutions with IT infrastructure, cloud, on-premise, and third-party systems, support preparation of technical documentation for commercial offers and tenders, present proposed solutions and answer technical questions from customers, collaborate with Sales, Product Management, and Delivery teams to ensure consistency and continuity across project phases