Customer Success Manager (Remote - Mex)
Core
Manage and nurture enterprise accounts to drive growth, ensure service utilization, and act as a strategic advisor on social impact programs.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Global volunteering programs for corporate partners
Domain
Corporate Social Responsibility (CSR) / Non-profit partnerships
Required skills
Enterprise account management, strategic account planning, cross-functional project management, stakeholder mapping, data analysis and reporting, product consultation, churn prevention, internal advocacy
Preferred skills
Startup environment experience, SaaS background, executive-level communication
Technologies
Hubspot, Gong, Slack, Monday.com
Responsibilities
Develop tailored account plans to achieve client ROI goals, lead and project-manage key client initiatives, support sales with renewals and negotiations, advise executive stakeholders on partnership strategy, own reporting rhythms including executive business reviews, proactively resolve account issues, and inform internal teams on client needs to drive product improvements.
Seniority
Senior, hands-on IC