APJ Customer Success BD, Supply Chain, Applied AI Solutions Decisions GTM
Core
Senior Customer Success Manager owning end-to-end deployment and post-launch success for Amazon Connect Decisions across Asia-Pacific and Japan.
Role type
Senior Customer Success Manager (Regional)
Builds
Durable, expanding customer relationships and recurring revenue for Amazon Connect Decisions
Domain
Cloud Communications / AI Decisioning / Asia-Pacific Markets
Deliverable
production ML models
Required skills
Customer success management, adoption driving, health scoring, renewal forecasting, cross-functional collaboration, regional market adaptation, partner management, value realization tracking, risk remediation
Preferred skills
Ambiguity navigation, building new frameworks, diverse market experience
Technologies
Amazon Connect Decisions, health scoring models, renewal forecasting tools
Responsibilities
Drive activation and adoption of launched Connect Customer Decisions across APJ partners and their customers. Define and track value-realization milestones for each customer. Own a regional customer health model combining usage, sentiment, program, and delivery signals. Own the renewal and retention motion for partner-attached customers. Coordinate success activities across ANZ, ASEAN, India, Japan, and Korea.
