Director of Operations
Core
Build and lead the operational backbone for a scaling healthcare AI company, aligning Engineering, Sales, Implementation, Support, and Marketing around company-wide growth themes.
Role type
Director of Operations (Strategic Leadership)
Builds
Company-wide processes, metrics, operating rhythms, and the operations function itself.
Domain
Healthcare AI / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Operational strategy, cross-functional systems ownership, process design at scale, data & reporting rigor, security & compliance fluency, executive partnership, startup execution
Preferred skills
Behavioral health/healthcare background, high-growth startup scaling experience, building/scaling an operations team, SOC 2/HIPAA/ISO implementation experience
Technologies
HubSpot, Salesforce, Jira, Asana, ClickUp, Confluence, Notion, Google Workspace
Responsibilities
Translate executive priorities into processes and metrics; design standard operating procedures; define KPIs for all teams; manage development escalations; drive release checklists and adoption; own CRM architecture; build leadership dashboards; coordinate security/compliance programs; partner on strategic initiatives; own the operational tool stack; build and grow the operations team.
Seniority
Director, hands-on IC with team building
