Customer Success Manager with French
Core
Proactively monitor account health, resolve issues, and deliver tailored value to restaurant owners and managers to prevent churn and drive satisfaction.
Role type
Customer Success Manager (B2B SaaS)
Builds
Customer retention and satisfaction for a SaaS product suite serving the hospitality industry
Domain
SaaS / Hospitality
Required skills
Account health monitoring, relationship management, issue resolution, feedback loop management, satisfaction tracking, B2B client relations
Preferred skills
Hospitality industry experience, multi-site account management, cross-functional collaboration
Technologies
N/A
Responsibilities
Conduct regular check-ins to evaluate software usage and track client satisfaction; Build lasting relationships with restaurant owners and staff; Rapidly address customer concerns and technical friction points; Leverage account data to offer tailored advice and feature coaching; Collaborate with Support, Product, and Operations teams; Monitor NPS, CSAT, and engagement metrics to design outreach strategies for at-risk accounts.