Group Manager, Microsoft Enterprise Direct Solutions
Core
Lead a team delivering operational services for Microsoft Enterprise Direct Agreement customers, managing the licensing lifecycle, contracting, billing, and customer relationships.
Role type
Senior management (Group Manager)
Builds
Operational services for Microsoft Direct Enterprise Agreement customers
Domain
Technology / Enterprise Sales Operations
Required skills
Program management, Process management, People management, Contracting, Order management, Billing management, Customer relationship management, Stakeholder management, Root cause analysis
Preferred skills
Large matrixed multinational company experience, Customer service environment experience, Technical/Financial/Marketing background
Technologies
OKRs, KPIs, Scorecards, Dashboards
Responsibilities
Recruit, develop, and support a team of Customer Operations Managers; Define team objectives and outcomes; Track program success criteria and performance metrics; Lead business operations planning and execution; Manage customer licensing lifecycle services including contracting, billing, and customer service.
Seniority
Senior, hands-on IC
