Services Customer Operations Manager
Core
Managing complex service delivery projects, portfolios, and deal execution to drive organizational change and adoption.
Role type
Senior IC Services Customer Operations Manager
Builds
Service delivery programs, deal structures, and operational processes
Domain
Professional Services / Enterprise Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Program management, deal orchestration, contract readiness, stakeholder partnership, cost-benefit analysis, process improvement, cross-functional coordination, ambiguity management
Preferred skills
Lean, Kaizen, Six Sigma, AI skilling, innovation leadership
Technologies
None stated
Responsibilities
Define success measures and track performance metrics; manage complex projects and portfolios including planning and financials; partner with sellers to support contract renewals and new opportunities; orchestrate cross-functional teams to remove operational blockers; enforce consistent deal management practices and compliance policies; manage contract readiness activities including templates and approval workflows.
Seniority
Senior, hands-on IC