Services Customer Operations Manager

## About the role The ideal candidate demonstrates leadership in identifying, analyzing, and driving program opportunities and improvements. They define success measures, track performance metrics, and execute effective landing and communication strategies. The role manages complex projects and portfolios, including planning, milestones, resources, financials, and outcomes. The candidate understands system interdependencies, uses data and cost-benefit analysis to inform decisions, and translates business strategy into actionable plans that drive organizational change and adoption. ## Deal Pursuit Management & Orchestration * Partner with sellers to support Services contract renewals and new opportunities, ensuring deals are properly scoped, and positioned to succeed. * Orchestrate across functions to remove operational blockers and maintain deal momentum/velocity. * Apply disciplined deal reviews to validate that renewals and new opportunities are viable, appropriately sized, and aligned with customer needs and business standards. * Support sellers through complex or ambiguous deal constructs by translating intent into executable, compliant deal structures. * Enforce consistent execution of deal management practices and engagement models. * Drive effective stakeholder partnerships: demonstrated impact and influence skills, including cross-boundary collaboration and the ability to build solid relationships with individuals at all levels. * Manage contract readiness activities including templates, clauses, payment terms, approvals, and signature workflows. * Ensure adherence to business rules, approval requirements, and compliance policies throughout the deal lifecycle. ## Requirements * Bachelor's Degree in Business, Operations, Finance, or related field AND experience in operations, program management, process management or process improvement * Advanced proficiency in English, including written, verbal, and reading comprehension skills. * Advanced proficiency in one of the following languages: French, Spanish, Italian, German, or Arabic, including written, verbal, and reading comprehension skills. * Office presence of minimum 3 days per week. * Experience supporting deal execution, pre-sales, renewals management, sales operations, or delivery in a large, matrixed organization. * Familiarity with Professional Services, enterprise services constructs, or complex commercial deal models. * Experience in a customer service environment in a large, matrixed multinational company. * Experience coordinating cross‑functional stakeholders across Sales, Finance, Legal, and Delivery. * Demonstrated ability to manage ambiguity and apply judgment in complex operational scenarios. * Exposure to continuous improvement methodologies (e.g., Lean, Kaizen, Six Sigma) or data‑driven process improvement. * Passion for technology, AI skilling, innovation, and leading change.