Customer Operations Manager
Core
Manage customer-facing licensing solutions, transactional support for Field sellers, and operational processes for Microsoft Enterprise Direct Services customers.
Role type
Senior Customer Operations Manager
Builds
Compliant customer contracts, accurate invoices, and streamlined operational processes for Enterprise customers.
Domain
Technology / Enterprise Software Licensing
Required skills
Contract validation, Order management, Pipeline management, Billing execution, Credit approval, Customer service leadership, Process optimization, Stakeholder management, Financial compliance, Data-driven decision making
Preferred skills
Microsoft Volume Licensing concepts, Complex proposal evaluation, Escalation management, Business Value deal construction
Technologies
Microsoft Enterprise Direct Services, SOX compliance tools, CRM systems
Responsibilities
Validate and execute agreements and post-sales lifecycle transactions; Manage critical deal lists and pipeline alignment; Ensure accurate and compliant order/invoice approval and dispatch; Oversee daily customer service team operations and handle escalations; Drive process optimization and consistency across operations; Act as a trusted advisor on operational processes.
Seniority
Senior, hands-on IC