Services Customer Operations Manager

## About the role * Partner with sellers to support Services contract renewals and new opportunities, ensuring deals are properly scoped, and positioned to succeed. * Orchestrate across functions to remove operational blockers and maintain deal momentum/velocity. * Apply disciplined deal reviews to validate that renewals and new opportunities are viable, appropriately sized, and aligned with customer needs and business standards. * Support sellers through complex or ambiguous deal constructs by translating intent into executable, compliant deal structures. * Enforce consistent execution of deal management practices and engagement models. * Drive effective stakeholder partnerships: demonstrated impact and influence skills, including cross-boundary collaboration and the ability to build solid relationships with individuals at all levels. * Manage contract readiness activities including templates, clauses, payment terms, approvals, and signature workflows. * Ensure adherence to business rules, approval requirements, and compliance policies throughout the deal lifecycle. ## Requirements * Bachelor's Degree in Business, Operations, Finance, or related field AND experience in operations, program management or process management. * Advanced proficiency in English, including written, verbal, and reading comprehension skills. * Advanced proficiency in one of the following languages: French, Spanish, Italian, German, or Arabic, including written, verbal, and reading comprehension skills. * Office presence of minimum 3 days per week. * Experience supporting deal execution, pre-sales, renewals management, sales operations, or delivery in a large, matrixed organization. * Familiarity with Professional Services, enterprise services constructs, or complex commercial deal models. * Experience in a customer service environment in a large, matrixed multinational company. * Experience coordinating cross‑functional stakeholders across Sales, Finance, Legal, and Delivery. * Demonstrated ability to manage ambiguity and apply judgment in complex operational scenarios. * Exposure to continuous improvement methodologies (e.g., Lean, Kaizen, Six Sigma) or data‑driven process improvement. * Passion for technology, AI skilling, innovation, and leading change.