Services Customer Operations Manager
Core
Partner with sellers to manage Services contract renewals and new opportunities, ensuring deals are properly scoped, positioned, and executed in compliance with business standards.
Role type
Services Customer Operations Manager
Builds
Services contracts and deal structures for enterprise customers
Domain
Professional Services / Enterprise Services
Deliverable
client delivery
Required skills
Deal orchestration, contract readiness management, stakeholder partnership, cross-functional coordination, compliance enforcement, process management, ambiguity management, continuous improvement methodologies
Preferred skills
Experience in large matrixed organizations, familiarity with complex commercial deal models, exposure to Lean/Kaizen/Six Sigma, passion for technology and AI innovation
Technologies
None stated
Responsibilities
Support sellers through complex deal constructs by translating intent into executable, compliant deal structures; Manage contract readiness activities including templates, clauses, payment terms, approvals, and signature workflows; Enforce consistent execution of deal management practices and engagement models; Drive effective stakeholder partnerships across Sales, Finance, Legal, and Delivery; Apply disciplined deal reviews to validate renewals and new opportunities
Seniority
Mid-to-Senior, hands-on IC