Service Engineer 2
Core
Support group-based licensing operations, maintain licensing baselines, and produce utilization and cost reporting for FinOps and procurement partners.
Role type
Senior IC Service Engineer (Licensing Operations)
Builds
Licensing administration scale across tenants, automation tooling, and Graph-based integrations
Domain
Enterprise Software / Cloud Licensing (M365)
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Licensing operations in multitenant environments, license utilization and cost reporting, telemetry tooling (Geneva, IcM, Kusto), compliance touchpoints (Purview), change management, incident response
Preferred skills
M365 product engineering partnership, FinOps collaboration, automation tooling development
Technologies
Geneva, IcM, Kusto, Purview, Graph-based integrations
Responsibilities
Manage assignment groups, eligibility rules, and conflict resolution for mutually exclusive plans; Maintain licensing baselines and identify drift; Produce and operate licensing reporting (utilization, compliance, cost signals); Partner with Software Engineering on automation and tooling; Partner with M365 product engineering on new capabilities and rollout readiness; Participate in operational rhythms (tickets, incidents, audits)
Seniority
Mid-level, hands-on IC