Service Engineer 2

## About the role You will support group-based licensing operations: assignment groups, eligibility rules, conflict resolution between mutually exclusive plans, and reclamation flows tied to joiner / mover / leaver events. You will help maintain licensing baselines and standards used by the team; identify drift and contribute to remediation. You will produce and operate licensing reporting: utilization, assigned-vs-purchased, unused or stranded licenses, compliance posture, and cost signal back to FinOps and procurement partners. You will partner with Software Engineering on the automation, tooling, and Graph-based integrations that make licensing administration scale across tenants; provide the administrative input and operational validation. You will partner with M365 product engineering and FastTrack on new license capabilities, SKU changes, and rollout readiness; flag tenant-level impact early. You will participate in operational rhythms for licensing: ticket and incident response, change management, and audit and true-up support, working with security and compliance teams when licensing intersects regulatory scope. You will grow into deeper areas of M365 licensing administration over time as part of the team. ## Requirements - Bachelor's Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, or systems engineering OR equivalent experience. - Operational mindset: comfortable working to defined standards, identifying drift, contributing to remediation, and helping keep a service healthy day to day. - Experience contributing to licensing operations in a multitenant environment. - Experience producing license utilization and cost reporting; partnership with FinOps, procurement, or finance. - Experience with Geneva, IcM, Kusto, or comparable telemetry and live site tooling. - Working knowledge of Purview or compliance touchpoints adjacent to licensing. ## Nice to have - (None specified in the original text) ## What we offer - (None specified in the original text) ## About us - (None specified in the original text)