AI & Experience Orchestration Director (Sales Overlay)
Core
Lead sales overlay and subject matter expert functions to drive adoption of Genesys AI and Experience Orchestration solutions for enterprise clients.
Role type
Senior Director, Sales Overlay / Subject Matter Expert
Builds
Genesys AI and Experience Orchestration portfolio
Domain
Enterprise Customer Experience (CX) and AI
Deliverable
client delivery
Required skills
AI subject matter expertise, sales overlay experience, C-level stakeholder engagement, deal strategy influence, territory planning, AI proof of concept execution, cross-functional collaboration, presentation skills
Preferred skills
Selling leading AI solutions for contact center transformation
Responsibilities
Lead detailed discussions with technical and business stakeholders, orchestrate complex opportunities across internal and external teams, influence and guide deal strategy, drive field execution of sales campaigns and enablement initiatives, serve as a trusted subject matter expert for positioning and proposals, lead customer workshops to shape AI use cases, act as the voice of the customer to capture insights, identify strategic priorities and develop AI-led opportunity pathways
Seniority
Director, strategic growth & mentorship