Customer Success Account Manager - New Zealand
Core
Managing enterprise and public sector customer relationships to drive cloud adoption, ensure environment health, and deliver proactive support services.
Role type
Senior Customer Success Account Manager
Builds
Proactive support programs and strategic account plans for Microsoft cloud solutions
Domain
Cloud services / Enterprise IT
Deliverable
client delivery
Required skills
Relationship management, strategic business requirement identification, resource orchestration, program management, account planning, cross-functional collaboration
Preferred skills
Industry-specific customer experience, cloud certifications
Technologies
Microsoft cloud technologies
Responsibilities
Drive customer cloud adoption and success, deliver proactive support services, shape strategic account plans, ensure environment health and resiliency, improve customer experience via technical feedback, orchestrate cross-team collaboration
Seniority
Senior, hands-on IC
