Customer Success Manager
Core
Drive technical, operational, and strategic success for Arm's largest hyperscaler partners by acting as a trusted advisor and program leader to accelerate adoption of Arm technologies in next-generation cloud deployments.
Role type
Senior Customer Success Manager (Strategic Account)
Builds
Complex customer engagements, governance frameworks, and measurable business outcomes for cloud and AI infrastructure partners.
Domain
Semiconductors, Cloud Infrastructure, AI Systems, Data Center Technologies
Deliverable
client delivery
Required skills
Technical Program/Project Management, Strategic Program Management, Cross-functional Engineering Leadership, System Integration, Platform Enablement, Executive Stakeholder Management, Risk Mitigation, Technical Advocacy
Preferred skills
Arm Architecture familiarity, CPU/System IP knowledge, Cloud native software stacks, AI/ML frameworks, Program management certifications
Technologies
Arm architecture, CPUs, System IP, Interconnect, Cloud native software, Operating systems, Virtualization, AI/ML frameworks
Responsibilities
Lead program reviews and governance meetings to ensure alignment on goals and success metrics; Own customer success plans and delivery tracking across multiple workstreams; Coordinate execution across Arm Business Units and ecosystem partners; Proactively identify and resolve technical and operational blockers; Act as the voice of the customer to drive internal prioritization; Partner with Account Managers to identify opportunities for expanded technology adoption.
Seniority
Senior, hands-on IC with strategic account ownership
