Customer Success Manager Great Place To Work®
Core
Manage high-touch client relationships to ensure adoption of the Great Place To Work® platform and Emprising survey tool, acting as a trusted advisor to help organizations transform their workplace culture.
Role type
Customer Success Specialist (SaaS)
Builds
Client success, platform adoption, and culture transformation services
Domain
Human Resources / Workplace Culture / SaaS
Deliverable
client delivery
Required skills
Client relationship management, trusted advisory, survey data interpretation, project coordination, proposal development, upselling, virtual communication
Preferred skills
French language fluency, commercial mindset
Technologies
Emprising, online collaboration tools
Responsibilities
Onboard and train clients on the platform, deliver virtual culture coaching sessions based on survey results, coordinate international projects, translate client needs into custom proposals, identify upsell opportunities, relay feedback for service improvement
Seniority
Individual Contributor
