Account Manager
Core
Own and grow a portfolio of existing SaaS customers, focusing on revenue retention and account expansion through payments and new messaging use cases.
Role type
Senior Account Manager (SaaS)
Builds
Customer retention strategies, expansion pipelines, and commercial outcomes for a portfolio of ~50 accounts.
Domain
SaaS, Payments, Messaging, Lifecycle Marketing
Required skills
Revenue retention and churn mitigation, Account expansion strategy, Contract negotiation, Forecasting and pipeline management, Cross-functional collaboration, CRM data management
Preferred skills
Experience in texting/communications, Payments capture and processing, Customer finance/lending/banking, Managing 20-30+ accounts simultaneously
Technologies
Salesforce
Responsibilities
Own revenue retention and renewal strategy for assigned accounts, Identify and mitigate churn risk using health signals and usage data, Execute account plans to drive adoption of payments and new messaging use cases, Lead pricing discussions and contract modifications, Maintain accurate renewal and expansion forecasts, Collaborate with Customer Success and cross-functional teams to deliver customer outcomes
Seniority
Mid-Senior, hands-on IC