IT Proximity Team Leader
Core
Coordinate IT support activities, manage team resources, and ensure operational continuity for a luxury retail company.
Role type
Senior IT Team Leader (People & Project Management)
Builds
IT support services and technology adoption for business units
Domain
Luxury Retail / IT Operations
Required skills
Team management, budget management, project coordination, service monitoring, KPI reporting, stakeholder liaison
Preferred skills
Luxury retail experience, MDM tools, Active Directory, Cisco networking, ServiceNow, ITIL processes, Agile methodology
Technologies
Windows OS, MacOS, Android, iOS, Microsoft O365, Teams, SharePoint, OneDrive, Workspace1, Intune, Saviynt, Cisco, ServiceNow
Responsibilities
Recruit, coach, and appraise team members; define and maintain team evolution plans; organize shifts for coverage; participate in budget elaboration and hardware maintenance planning; define and execute project roadmaps; monitor and report on business service delivery; detect and report patterns or malfunctions; produce and share KPIs; promote best practices and Group IT standards.
Seniority
Senior, hands-on IC with management responsibilities
